_edited.png){kind=small}
Warranty & Returns
In the unlikely case where the parts installed in the device are faulty, we offer a 12-month warranty on selected repairs.
If the part develops a fault within 30 days, we will offer an exchange or refund.
Please note that our warranty does not cover user damage, water damage or any form of physical damage caused to the internal and external of the device
If you do face any issues or are concerned about your device please contact us.
Exclusions
Batteries: 12 months (unless otherwise stated)
Due to the nature of repair services, we are unable to accept returns for devices once a repair has been completed. This does not affect your statutory rights or any applicable warranty coverage. If you experience an issue with a repair covered by our warranty, please contact us and we will be happy to assist.
Apple Genuine Parts
We do not offer any warranty on Apple genuine parts. Apple provide a 60 day warranty which is stated in the settings of the device. Any issues with the parts replaced must be taken to Apple.
Other Genuine Parts
For other devices we offer 12 months warranty unless stated otherwise. If an issues arises within 30 days of ordering the parts we will offer a replacement part of a refund. After 30 days we only offer replacement parts and no refund can be given.
Delivery Information
It is the sender’s responsibility to package the device safely and securely and arrange and pay for its delivery to our address. AK Phones is not liable for any loss or damage that occurs while the device is being transported to our office.
Once the repair has been completed, AK Phones will return the device to the sender via Royal Mail. A tracking number will be provided once the device has been dispatched.